EvenUp, a legal tech startup valued at over $1 billion, has largely relied on human workers rather than AI to process personal injury claims, according to Business Insider, which spoke to multiple employees. The startup, which promised to automate the analysis of medical records and case files to determine accident compensation, saw its valuation surge from $85 million to $1 billion in October. Former staff members reported that supervisors instructed them not to use the AI system due to its unreliability, with some working until 3 a.m. to complete tasks manually. The ex-employees cited numerous AI errors, including missed injuries, fabricated medical conditions, and incorrectly recorded doctor visits. While no errors made it into final products, such mistakes could have reduced victim payouts if not caught by human reviewers, they cautioned.
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