The industry is being reshaped by AI, which personalises guest interactions from reservations to stay experiences. AI-powered tools like chatbots assist with bookings, inquiries, and recommendations, while automation speeds up processes such as check-ins and check-outs, reducing wait times.
Continue reading Balancing Technology and human touch: The impact of AI and automation on Hospitality at Business Traveller.
{Categories} _Category: Implications{/Categories}
{URL}https://www.businesstraveller.com/business-travel/2024/12/02/balancing-technology-and-human-touch-the-impact-of-ai-and-automation-on-hospitality/{/URL}
{Author}Yashita Damani{/Author}
{Image}https://cdn.businesstraveller.com/wp-content/uploads/2020/04/artificial-intelligence-3382507_1920-1.jpg{/Image}
{Keywords}CorporateTravel,AI,automation,hospitality industry,Hospitality Trends,Hotelier India,News{/Keywords}
{Source}Implications{/Source}
{Thumb}{/Thumb}