The free one-hour webinar will feature feature Lindsay Fifield, director of customer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.
Retailers are in the midst of prepping for the upcoming holiday sales season, with earlier than ever special sales days and discounts well before the iconic Black Friday and Cyber Monday sale events.
Given the ever-changing demands and expectation of consumer, retailers need as much knowledge and insight they can attain to ensure the holiday season is a successful season.
That’s the focus of an upcoming live webinar, "Preparing Your CX Org For Busy Season: Expert Tips for Success," from Forethought.
The free one-hour event, taking place on November 19 at 2PM EST, will offer tips to prepare the customer experience team and how AI can revolutionize CX operations. It is sponsored by Forethought, which aimsto unlockhuman potential through an AI platform for customer-first experiences, and hosted by Networld Media Group.
What you will learn:
The impact of AI on busy season CX: Explore how AI is transforming customer interactions and enabling businesses to manage the seasonal rush with greater ease and efficiency.Strategic insights for implementation: Gain actionable strategies for integrating GenAI into your CX operations, including best practices for training AI agents to tackle the unique challenges of the busy season.Success stories and metrics: Hear from industry leaders about their tips for success to improve both employee and customer experiences during peak season.The panel talk will feature Lindsay Fifield, director of customer success at Forethought and Bron Rasmussen, CX operations at Cotopaxi.
Fifield has served as the director of customer success at Forethought since July 2021, previously holding the position of Enterprise Customer Success Manager. Prior to this role, Lindsay was the Head of Customer Success at LogiGear Corporation from January 2020 to July 2021, where the company specializes in software testing technologies and services. She holds a Bachelor of Science in Psychology and a Bachelor in Business Administration with a focus on marketing from the University of Oklahoma, completed in 2006.
Rasmussen is passionate about anything outdoors and excited to be focused on customer relation/experience work for an organization that creates responsibly made outdoor gear that brings performance, color, and joy to all. Bron holds bachelor’s degree in Economics from the Jon. M Huntsman School of Business at Utah State University
Register here for what promises to be an informative and relevant free webinar for retailers gearing up for the holiday season.
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