AI-based customer engagement platform Package.ai has expanded the use of its virtual customer engagement agent, AI-Jenny, from providing automated customer assistance such as scheduling, arranging self-pickups and answering questions, to directly assisting agents using Gen AI.
This new offering merges LLM capabilities with retailer-specific data to assist human customer service agents in crafting better and faster responses to customers. According to the company, agents benefit by automatically receiving suggested responses when customers ask questions.
Continue reading Package.AI uses generative AI to boost customer support agent productivity at Parcel and Postal Technology International.
{Categories} _Category: Platforms,*ALL*{/Categories}
{URL}https://www.parcelandpostaltechnologyinternational.com/news/automation/package-ai-uses-generative-ai-to-boost-customer-support-agent-productivity.html{/URL}
{Author}Elizabeth Baker{/Author}
{Image}https://www.parcelandpostaltechnologyinternational.com/wp-content/uploads/2024/04/Jenny-2.0-Image-for-Parcel-and-Postal-Technology-International-300×144.png{/Image}
{Keywords}Automation,Last Mile,Logistics,Staff / Personnel,Technology{/Keywords}
{Source}Applications{/Source}
{Thumb}{/Thumb}