Jersey Mike’s Subs is leveraging artificial intelligence (AI) to take food and drink orders via phone with less effort and greater accuracy.
The fast casual sandwich retailer is deploying a voice AI ordering system from SoundHound AI. The solution is optimized for natural human speech to help ensure that Jersey Mike’s customers don’t have to modify their language or interact awkwardly with the software, and instead just speak naturally as they would to a human associate.
Initially live at 50 locations, the SoundHound voice technology has been trained on the entirety of Jersey Mike’s menu and uses advanced AI to recognize items instantly as customers are talking. As well as taking orders, the voice AI technology also answers a range of menu questions (e.g., about specials and promotions) and provides information such as opening times, parking, and allergens.
Read more here
Source:Chain Store Age
The post Jersey Mike’s Subs Streamlines Voice Orders with AI first appeared on Omni Talk.
The post Jersey Mike’s Subs Streamlines Voice Orders with AI appeared first on Omni Talk.
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